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Last updated: 29 June 2026

Impact Drainage is committed to protecting your privacy and handling your personal information in a safe, transparent, and responsible way in accordance with the New Zealand Privacy Act 2020.

1. Information we collect

We may collect personal information when you interact with us, including when you:

• Submit an enquiry through our website or contact form

• Call, email, or message us directly

• Request a quote or service

• Engage us to carry out drainage work

The information we collect may include:

• Name

• Contact details (phone number, email address, physical address)

• Property details relevant to drainage work

• Any information you choose to provide about your drainage issue

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2. How we use your information

We use your information to:

• Respond to enquiries and provide quotes

• Carry out drainage services and related work

• Communicate with you about bookings, updates, or service follow-ups

• Maintain job records and service history

• Improve our services and customer experience

We do not use your personal information for unrelated purposes.

3. Sharing your information

We do not sell or rent your personal information.
We may share information only when necessary:

• With trusted subcontractors or suppliers involved in completing your job

• When required by law or regulatory authorities

• To protect our legal rights or prevent fraud

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4. Storage and security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
Information may be stored securely in digital systems (such as email or job management tools) or physical records where required for business operations.

5. Cookies and website data

Our website may use cookies or similar technologies to:

• Improve website performance

• Understand how visitors use our site

• Support basic analytics (e.g., page visits and traffic sources)

You can disable cookies in your browser settings if you prefer.

6. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.
To do so, please contact us using the details below.

7. Data retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, and maintain business records.

8. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Impact Drainage
Kerikeri, Northland, New Zealand

Email: info@impactdrainage.co.nz
Phone: 027 666 8487